Member Service Representative
Location: Oak Grove, MO
Type: Full-time
Salary: $20.25 - $22.00
West Central Electric Cooperative (WCE) is seeking a Member Service Representative (MSR) for our Oak Grove office. This position offers competitive pay, excellent benefits, and a supportive team environment focused on employee development and growth.
About the Role
As an MSR, you’ll provide prompt, courteous service to WCE’s member-owners, handling inquiries related to:
- Billing, payments, rates, and electric usage
- Payment arrangements, capital credits, and account changes
- Service orders for new connections, disconnections, upgrades, and repairs
Key Qualities We’re Seeking
- Strong attention to detail — accuracy is critical in this role
- Ability to work independently and stay focused while working alone in the office
- Skilled multitasker — you’ll be answering phones, assisting walk-in members, and processing applications simultaneously
- Friendly, professional, and efficient communication skills
If you’re someone who thrives in a self-motivated setting and takes pride in staying organized while juggling responsibilities, we’d love to hear from you!
Qualifications
- High school diploma or equivalent
- 1-2 years of general office experience
- Proficiency in Microsoft Word & Excel
Why Join WCE?
WCE is a member-owned electric cooperative serving nearly 15,000 members across five counties in west-central Missouri. Our team of 40+ employees is dedicated to providing safe, affordable, and reliable electricity. We offer comprehensive benefits, including:
✔ Medical, Dental & Vision Insurance
✔ Life & Long-Term Disability Insurance
✔ Retirement Security Plan & 401(k)
✔ Paid Vacation & Sick Leave
How to Apply
To apply, email a cover letter and resume to kim@wcecoop.com. Position open until filled.
WCE is an Equal Opportunity Employer and a Drug & Alcohol-Free Workplace.